As we re-frame and focus on what the new norm will be, it helps if as leaders and decision makers, you engage your teams to begin talking about enablers and blockers to the adjusted business model. Engaging employees at all levels will give you insight into where your teams (the organization) stand, how work and client solutions must transform - and why beyond "survival," the journey is worth making.
That means creating the a space where employees and front-line leaders feel safe to challenge the status quo – all without fear of being embarrassed, marginalized, or punished in some way.
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